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Contact Center Agent Turkish & English Speakers

To handle customer enquiries and provide correct and relevant information, assist in complaints resolution, cross sell the companies products and generate leads to ensure customers have access to information and support 24 - 7 based on shift rotations which frequently change based on volumes and business requirements. Promote alternative channels like IVR and Online Chat in line with the agreed standards. Customer Requests Record/raise customer requests and ensure that they are processed within the stipulated turn-around time. Deliver the companies required levels of service in all internal and external customer interactions. Ensure high percentage of first call resolution, High NPS score and retain 85% of call quality. Be familiar with creation of hot leads and be partially or fully sales oriented upon customer request/need. 

Requirements:
No minimum experience is required however, initial experience of 0-12 months is preferred 
2 Years Diploma or 4 Years University Degree. No Students or part timers. 
Turkish speaking individual with high command of English as a second language - Read, write, speak 
Any customer service certification will be a plus 
Basic skills in MS Excel and MS Word with acceptable typing speed.

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